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First-time users (new member registration)

Membership registration is required to shop and Reserve to Try in Store.

Please read and agree to our "Terms of Use" and "Handling of Personal Information" before registering as a member.

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KOMEHYO Co., Ltd. (hereinafter referred to as the "Company") shall establish the following terms of use (hereinafter referred to as the "Terms") for KOMEHYO ONLINE (hereinafter referred to as the "Site") operated by the Company. These Terms of Use apply to your use of the Site. Those who use this site are deemed to have agreed to these terms.

Chapter 1 General Terms

Article 1 General Provisions

1.Scope of application of these Terms

These Terms apply to all aspects of the use of this site by users. When using this site, users shall faithfully comply with these Terms.

2.Usage details

In addition to these Terms, the Company may establish detailed rules such as usage guides (hereinafter referred to as "Usage Rules") regarding the use of specific services. The Terms of Use shall constitute a part of these Terms of Use, but if the provisions of the Terms of Use differ from the provisions of these Terms of Use, the provisions of the Terms of Use shall take precedence.

Article 2 User

1.User

In these Terms, "Users" collectively refers to those who use this site in accordance with these Terms and the Terms of Use.

2. Usage restrictions

[1] Persons who fall under any of the following may be prohibited or restricted from using this site.

  1. (1) Those who have violated these Terms
  2. (2) Those who are found to have submitted false information to the Company
  3. (3) In the event that there has been a prohibited act or default in relation to all services provided by the Company (including this site) in the past.
  4. (4) Those who cannot use the payment methods necessary for purchasing products on this site
  5. (5) Cases that fall under each item of Article 3, Paragraph 3
  6. (6) In other cases where the Company determines that it is not acceptable as a user.
  7. (7) If the Company determines that there have been excessive cancellations or returns (more than half of the orders are canceled or returned for each order, etc.)
  8. (8) Those for whom the Company has determined that the purpose of using this site is resale.

[2] This site cannot be used from outside Japan.

3.Prohibited acts by users

[1] Users shall not engage in any of the following acts.

  1. (1) Acts of transmitting or registering false information, third party information, non-existent information, etc. when using or registering on this site
  2. (2) Acts that cause inconvenience, disadvantage, or damage to a third party or the Company, or acts that are likely to do so.
  3. (3) Acts that infringe on the copyright, privacy, or other rights of a third party or our company, or acts that are likely to do so.
  4. (4) Acts that violate public order and morals, or that may be likely to do so.
  5. (5) Election activities, similar acts, and other political and religious acts.
  6. (6) User's business activities and acts of using our services for profit-making purposes
  7. (7) Delay in payment, refusal to receive goods, and refusal to receive goods
  8. (8) Acts of using or providing harmful programs such as computer viruses through or in connection with this site.
  9. (9) Other acts that the Company deems inappropriate.

Article 3 Membership

1. Membership

In these Terms, "Member" refers to a member who agrees to these Terms, applies for membership in accordance with the Company's prescribed procedures, and has been approved by the Company.

2.KOMEHYO ID

[1] When a member completes the member registration procedure prescribed by our company, it is assumed that the member has registered their email address as a KOMEHYO ID, and after approval of membership, the registered email address, (hereinafter referred to as "KOMEHYO ID") and A password can be used on this site, and members must agree to this in advance.

[2] If you already have a KOMEHYO ID, you must enter your KOMEHYO ID when using this site, and the Company will not accept any actions performed using your KOMEHYO ID as a result of such input. The KOMEHYO ID registered with the Company will be deemed to be used by a member whose registered KOMEHYO ID matches the KOMEHYO ID registered with the Company.

3.Membership qualifications

The Company shall approve the membership of those who wish to register as members, except in the following cases.

  1. (1) If you have violated these Terms
  2. (2) If your membership has been suspended or canceled in the past based on these Terms.
  3. (3) If there is a false application in the application details
  4. (4) If there has been a prohibited act or default in relation to all services provided by the Company (including the use of this site) in the past;
  5. (5) If the payment method necessary for purchasing products on this site is unavailable
  6. (6) Being an organized crime group, a member of an organized crime group, a semi-member of an organized crime group, a corporate racketeer, a social activist, a special intelligence violent group, or other similar anti-social forces (hereinafter referred to as "anti-social forces, etc.") In the event that it is discovered that a corporation, etc. is substantially involved in the management of anti-social forces, etc.
  7. (7) If the person is a minor, an adult ward, a person under curatorship, or a person under assistance, and the consent, etc. of the person with parental authority, legal representative, guardian, curator, or assistant has not been obtained.
  8. (8) In other cases where the Company determines that it is not acceptable as a member.

4.Manage member information

[1] Members shall be deemed to have understood and accepted the following contents before registering as members.

  1. (1) The registered KOMEHYO ID and password may not be used by anyone other than the user, nor may they be lent or transferred to a third party.
  2. (2) Members shall be solely responsible for the use and management of their own KOMEHYO ID and password, and members themselves shall bear any liability arising from any acts performed using their own KOMEHYO ID and password. will do.
  3. (3) The Company shall not be held responsible for any damage caused by the use of the KOMEHYO ID and password by a third party, regardless of whether the member is intentionally negligent or not.
  4. (4) Members shall be required to compensate for any damage caused to the Company or a third party due to the use of their KOMEHYO ID and password.

[2] Members shall not be able to register multiple KOMEHYO IDs and passwords.

5.Member-only services

The exclusive services provided to members on this site shall be as stated in the Terms of Use.

6. Point service

Regarding point service, it shall be separately stipulated in Article 19.

7.Change member information

[1] If there is a change in the information registered with the Company, the member shall promptly change the registered information using the method specified by this site.

[2] If the registered details have changed but the member has not notified the change according to the procedures prescribed by the Company, the Company may treat the registered details as unchanged. Even if a change is reported, transactions and various procedures conducted before the change registration may rely on information before the change registration.

[3] The Company shall not be held responsible for any damage, whether direct or indirect, caused by changing or not changing member registration or registered contents.

8.Updating member information

[1] When updating member information on this site, there will be a time lag for the updated information to be reflected. In addition, members shall agree to this in advance.

[2] As the above time lag occurs when member information is changed, members must ensure that their member information is up to date when using this site during the update period.

[3] Our company is not responsible for any problems caused by using this site during the member information reflection period. Members shall also agree to this in advance.

9.Suspension and cancellation of membership qualifications

[1] If the member falls under any of the following, or if the Company determines that the member falls under any of the following, the Company may suspend the use of this site or cancel the membership without prior notice to the member. I assume it is possible. In that case, the Company shall have no obligation to explain the reason.

  1. (1) In the event of violation of laws or regulations or these Terms.
  2. (2) In the event of misconduct
  3. (3) If you have been subject to disciplinary action such as cancellation of membership registration from our company due to violation of these Terms in the past.
  4. (4) If the application content contains false information
  5. (5) If the member fails to perform the procedures required under these Terms or contact the Company.
  6. (6) If the information registered by the member overlaps with existing registration
  7. (7) If it turns out that the phone number, email address, or address registered by the member is no longer reachable.
  8. (8) If the member does not submit materials to confirm or prove the registered information
  9. (9) If a member becomes insolvent, insolvent, stops making payments, or becomes insolvent.
  10. (10) If there is a request from either or both of the payment service provider and collection agency for the member to stop using this service, or if measures are taken to stop the provision of payment services to the member.
  11. (11) If a petition is filed against a member for the commencement of bankruptcy proceedings, civil rehabilitation proceedings, corporate reorganization proceedings, special liquidation, or other applicable bankruptcy proceedings, or the member is dissolved or business is suspended.
  12. (12) If you cause undue inconvenience to other members or third parties.
  13. (13) If there are more than a certain number of errors in password entry as determined by our company.
  14. (14) If there is no login more than a certain number of times within a certain period specified by the Company.
  15. (15) If the membership qualifications in Article 3, Paragraph 3 are no longer met.
  16. (16) If the person does not have the ability to effectively perform legal acts (excluding cases where the ability is supplemented with the consent of a legal representative, etc.)
  17. (17) If it is found that the person is an anti-social force, etc. or a corporation, etc. whose management is substantially involved in anti-social forces, etc.
  18. (18) Members themselves or a third party may make violent demands, make unreasonable demands beyond legal responsibility, use threatening words or behavior, use violence, spread rumors, or commit fraudulent schemes. In the case of using force or force to damage trust or interfere with business.
  19. (19) In other cases where the Company determines that the member is not suitable.

[2] The Company may prohibit members whose membership has been revoked from using or accessing the Site provided by the Company in the future.

[3] The Company shall not be liable for any damage, whether direct or indirect, caused by the measures in this section.

[4] The Company may, at its discretion, take measures not to refund the money, etc. that was to be paid to the member at the time of the measures set forth in this paragraph. You agree to this in advance.

[5] In the event of a member's death, the member's legal heirs who Opt-in payment of the member's product price claims must submit a claim within six months of the member's death, along with documents specifically instructed by the Company, such as an inheritance division agreement. However, the Company may deposit the product price even within that period. Furthermore, if no claim is made within that period, all of the member's product price claims will be canceled.

10. Membership withdrawal

[1] If a member Opt-in withdraw from the membership, he/she may do so by following the procedures prescribed by the Company. However, if there are any outstanding transaction procedures, such as transaction settlement or product shipment, at the time of the withdrawal procedure, the member will not be able to withdraw. Therefore, the member must smoothly and promptly complete all outstanding transactions in accordance with these Terms and Conditions before proceeding with the withdrawal procedure.

[2] At the time the Company approves the withdrawal of membership and the member withdraws, the Company will, at its discretion, take measures not to refund any money, etc., such as the product price, that was to be paid to the member. The member shall agree to this in advance.

[3] Even after a member has completed the withdrawal procedure, the Company may suspend the member's withdrawal procedure for a reasonable period of time necessary for the smooth operation of this site.

[4] Even if a member completes the withdrawal procedure on this site, if the member has registered for use with other services of the Company, the KOMEHYO ID will not be canceled, and the withdrawal procedure has been carried out for all services provided by the Company. At this point, KOMEHYO ID will also be canceled.

[5] The Company shall not be responsible for any damage caused to Members due to the measures set forth in this section, whether direct or indirect.

Article 4 Handling of personal information

1. Definition of personal information

[1] "Personal information" refers to information that can identify an individual user (such as name, address, telephone number, email address, etc. that can be easily compared with other information) obtained from the user through this site. (including information by which the individual concerned can be identified).

[2] Please check here for the privacy policy.

[3] Please check here regarding the handling of personal information.

Please check the privacy policy here.

Please click here for information on the handling of personal information.

2. Through this site, our company obtains the following information (hereinafter referred to as "user information") from users for the purposes of use specified below. It will not be used beyond the scope of the purpose of use without the consent of the user.

[1] Information related to information communication terminals and information obtained using cookies, etc.

(1) Individual identification information such as device-specific ID, etc.

(2) Location information, etc.

(3) Information regarding displayed or searched products or services provided on online sites

(4) Other information incidental to the above

[2] Purpose of use

(1) To operate, provide and improve services

(2) To provide information regarding services via direct mail, e-mail, etc.

(3) To understand the display and distribution status of advertisements (targeted advertisements) that match the needs, interests, and concerns of members, and to measure their effectiveness.

(4) For research and analysis of marketing data.

(5) To prevent and take measures against fraudulent acts, etc.

(6) To carry out work related to the above purposes.

3. Our company may provide acquired personal information or user information to a third party within the scope of the purpose of use stated in the preceding paragraph.

[1] The type and attributes of the person receiving the information or the organization of the person being provided with the information
Advertisement distribution service provider

[2] Items of personal information or user information to be provided
email address

[3] Method of provision
Electronic or electromagnetic methods, etc.

[4] Agreement regarding the handling of personal information
Signing a contract regarding personal information or agreeing to the terms and regulations stipulated by the advertising distribution company

4.Cookie Policy

[1] Our website (this section includes other websites operated by our company) analyzes users' browsing information and provides services, information, advertisements, etc. that are suitable for each user. We use cookies to collect certain information for the purpose of providing this information. This Cookie Policy provides details about the cookies managed by our company and how users can refuse them.

[2] Cookie is a function that saves browsing information when a user accesses this site on the user's device (device such as a PC or smartphone). Please note that the information collected through cookies does not include any information that can identify individual users. There are two types of cookies: those set to use the functions provided on this site and those set by third parties affiliated with our companies. Users can refuse cookies by setting their browser, but please note that if you do so, you may not be able to receive some of our services.

[3] Purpose of using cookies

(1) When a user browses this site, this information is used to identify the user's device so that the user can use the services, etc. Therefore, by saving cookies on a user's device, it becomes more convenient for users to access websites on their browsers, such as by reducing the need to repeatedly enter the same information.

(2) We use the information collected using cookies to analyze the usage status of the website by users (access status, traffic, etc.) and use it to improve and improve this website. there is. Additionally, Google Analytics may be used for this analysis and information may be provided to the tool provider. For information on how data is collected and processed by Google Analytics, please visit the company's website provided by Google.

https://policies.google.com/technologies?hl=ja

(3) This website and affiliated advertising distribution service providers may use this information for advertisement distribution, etc.

(4) In addition to the above purposes, the cookie information obtained by our company will be used within the scope of the purposes stipulated in each company's personal information protection policy (privacy policy).

[4] How to refuse all cookies

Users can disable cookies by changing their browser settings. However, our website uses cookies to manage communications. Please note that some services may not be available if the use of cookies is disabled or if the browser does not support cookies. Please check with the manufacturer of each browser for information on how to change cookie settings. Please note that if you change your browser, delete cookies, etc., or change to a new PC or smart device, you may need to reconfigure the settings.

Article 5 Intellectual Property Rights and Content

1.The intellectual property rights of the content provided through this site (this refers to images, videos, text information, programs, know-how, and any other content related to this site posted or transmitted on this site by our company or members etc.) All information shall belong exclusively to our company.

2. Intellectual property rights such as copyrights, patent rights, design rights, etc. regarding the contents of project proposals and their derivatives provided by users or members shall belong to the Company.

3.3. Regardless of the purpose, if any act prohibited by domestic or national copyright laws or other laws and regulations, such as unauthorized copying, reprinting, or other unauthorized secondary use of our content, is discovered, We will immediately take legal action.

4. If the Company determines that a user has violated these Terms or acted inappropriately in light of the purpose of these Terms, the Company may change or change any content posted by the user without prior notice. It is assumed that it can be deleted. Users shall agree to this in advance, and the Company shall not be responsible for any damage or disadvantage caused by the measures set forth in this section.

Article 6 Internet connection environment

1. Computers, smartphones, other equipment, software, communication lines, and other communication environments necessary to receive the provision of this site shall be prepared and maintained at the user's expense and responsibility. In addition, the installation and operation of the equipment, software, communication environment, etc. must be carried out at the user's expense and responsibility. Our company does not guarantee that this site will be compatible with any equipment, etc., nor will we be involved in any way with the preparation, installation, or operation of equipment, etc., nor will we provide any support to users.

2. Users understand that when using this site, they may pass through various networks, and depending on the connected network or device, it may be necessary to connect to or pass through them. You shall use this site with the understanding that the contents of data and signals may be subject to change, and the Company shall not be held responsible for any such changes.

Article 7 Suspension/termination and changes of this site

1. The Company will do its best to maintain the stable operation of this site, but if any of the following items apply, the Company may temporarily suspend the operation of this site without prior notice to users. We may suspend all or part of the service. Furthermore, the Company shall not be held responsible for any damage caused to Users, etc. due to the reasons specified in the following items.

  1. (1) In the event that this site cannot be provided due to a failure or failure of the server, communication line or other equipment, or for any other reason.
  2. (2) When regularly or urgently performing maintenance, inspection, repair, or changes to the system (including servers, communication lines, power supplies, buildings that house them, etc.)
  3. (3) If this site cannot be provided due to fire, power outage, etc.
  4. (4) In the event that we are unable to provide this site due to a natural disaster such as an earthquake, eruption, flood, or tsunami.
  5. (5) If the provision of this site becomes impossible due to war, disturbance, riot, disturbance, labor dispute, or other force majeure.
  6. (6) If it becomes impossible to provide this site due to laws or regulations or measures based thereon.
  7. (7) In other cases where the Company deems it necessary to temporarily suspend the Site due to operational or technical reasons.

2. Our company may terminate or change all or part of this site at any time and for any reason without prior notice to users. However, if we decide to terminate or make changes to this site, we will endeavor to notify users of this in advance via e-mail or the notification page on this site. Our company shall not be liable to users, members, or third parties for any damages, whether direct or indirect, resulting from the termination or changes to this site as described in the preceding paragraph.

Article 8 Notification method

1. If the Company determines that it is necessary to notify or contact users and members, the Company may use telephone calls, messaging functions, or Notifications and communications will be made by email or postal mail. Our company is not responsible for any damage caused by non-delivery or delays in notifications and communications from our company.

2. If users, etc. need to notify, contact, or make inquiries to the Company, they may do so by telephone, sending an inquiry form, email, or mail using the inquiry form on this site provided by the Company. will do.

3. If a User, etc. makes an inquiry based on the preceding paragraph, the Company shall be able to verify the User's identity using a method determined by the Company. In addition, regarding the method of responding to inquiries (email, written mail, telephone, etc.), the Company may respond using the response method that it deems most appropriate each time, and the method of response is determined by the User. It is assumed that this is not possible.

Article 9 Elimination of anti-social forces

Our company does not engage in activities such as organized crime groups, organized crime group members, associate members of organized crime groups, companies related to organized crime groups, corporate racketeers, etc.; The use of this site is prohibited by any person who has any of the following: If the Company determines that the User falls under any of these categories, the Company may suspend the provision of this Site without prior notice to the User. The Company assumes no responsibility for any damage or disadvantage caused to users as a result of this suspension of provision.

Article 10 Disclaimer

1. In the following cases, the Company will not be held responsible for any damage, loss, disadvantage, etc. incurred directly or indirectly by the user, even if this site is temporarily suspended, discontinued, or changed. shall not be liable.

  1. (1) If a system problem occurs
  2. (2) In case of fire, power outage, etc.
  3. (3) In the event of natural disasters such as earthquakes, eruptions, floods, typhoons, tsunamis, etc.
  4. (4) In other cases deemed necessary by our company.

2.The Company shall not be responsible for any damage, direct or indirect, caused to the User or a third party due to the equipment, communication lines, software, etc. used by the User.

3. The Company shall not be held responsible for any inability to access this site, failures, errors, bugs, etc. on users' computers.

4.The Company shall not be held responsible for any damages (direct or indirect) incurred by users and third parties due to computer, system, communication line, etc. failures (data loss, system interruption, unauthorized access, etc.). We shall not be held responsible in any way.

5.Disclaimer regarding other websites
The Company shall not be held responsible for any damages, direct or indirect, caused by users' purchases on sites other than this site, such as guidance using URLs, etc., to other websites or applications posted by users. shall not be liable to you.

Article 11 Compensation for damages

1. If a user violates these Terms, regardless of intent or negligence, the user shall bear all responsibility, including liability for damages to the user and third party who suffer from the violation. Masu. If the Company suffers damage due to such violation by the User, the Company shall compensate the Company for such damage.

2.The Company shall not be liable for any other matters related to the Site, such as suspension, termination, or change of the provision of this Site by the Company, cancellation of membership registration, deletion or disappearance of content, loss of data or equipment failure due to use of this Site, etc. Regarding damages incurred by users, we will limit the damages to actual, direct and normal damages caused to users due to default or tort caused by our company's intentional or gross negligence, and we will limit the damages to damages that occur retroactively from the time of default or tort. The Company shall be liable for compensation up to the cumulative total of the purchase price of the Company's products received from the User within one year.

Article 12 Severability

Even if any provision or part of these Terms is determined to be invalid or unenforceable under the Consumer Contract Act or other laws and regulations, the remaining provisions or parts of these Terms will be invalid or unenforceable. The remaining portions of such provisions shall remain in full force and effect. In addition, any portion that is determined to be invalid or unenforceable shall be amended to the minimum extent necessary to make it valid, and interpreted to ensure the maximum legal and economic effects intended by the Company. .

Article 13 Governing Law

Japanese law shall apply to the establishment, effectiveness, performance, and interpretation of these Terms.

Article 14 Agreed Jurisdiction Court

In the event that a dispute arises between the user and the Company in connection with these Terms, the district court with jurisdiction over the location of the Company's head office shall have exclusive jurisdiction of the first instance.

Article 15 Changes to these Terms

1.The Company may change these Terms within a reasonable range if the Company deems it necessary.

2.When changing these Terms, the revised Terms will become effective one week after notification is made via our website, email, or other method we deem appropriate.

3.If the user uses this site after the changes to these Terms have come into effect, it will be deemed that the user has agreed to all the contents of the changed Terms and Conditions. No claim of non-acceptance may be made.

4.The Company shall not be held responsible for any damage caused to the User due to revisions or changes to these Terms, whether direct or indirect.

Chapter 2 KOMEHYO ONLINE

Article 16 Usage methods related to product purchase

1. Scope of KOMEHYO ONLINE

Our company may change or abolish all or part of the content of KOMEHYO ONLINE without obtaining prior consent from members.

2.Purchase products

When a user purchases a product on KOMEHYO ONLINE, the user shall agree to the following before purchasing the product on KOMEHYO ONLINE.

  1. (1) Items described for each product, such as product condition (for used products, scratches, discoloration, etc., as described in the product description and photos), return policy, etc.
  2. (2) Users may be subject to restrictions such as not being able to purchase products due to their area of residence or other conditions due to laws and other regulations or our company's judgment.
  3. (3) Buy Now prices on KOMEHYO ONLINE may differ from Buy Now prices at our stores or other malls.
  4. (4) If, due to human error, the Buy Now price of a product on this site differs from the actual Buy Now price or an unreasonable price is displayed, the Company reserves the right to cancel the order at its discretion.

3. Delivery of goods

[1] The Company shall deliver the product to the location specified by the User on the delivery date specified by the User using a transportation company commissioned by the Company.

[2] If the delivery of the product cannot be completed due to the user's absence or other reasons, the procedure for re-delivery shall be in accordance with the regulations of the transportation company outsourced by the company. In addition, if the delivery of the product is not completed even if the shipping company attempts to redeliver it, the Company may treat the product as a return, and the User shall not object to the return processing. I assume that.

[3] Users shall respond to telephone inquiries from the Company or a transportation company commissioned by the Company regarding product delivery and related matters.

[4] The user shall check the product immediately after receiving the product, and if the product is found to be incorrect or has any reason for return or exchange as stipulated in Article 17, the user shall, in accordance with these Terms and Conditions of Use, Please contact us.

[5] The ownership of the product will be transferred when the product has been delivered to the user from the transportation company commissioned by our company.

4.Payment method

[1] When purchasing a product, the user shall pay the product purchase price, shipping charges, transfer fees and other charges, and consumption tax.

[2] The user shall make payment using a method specified by the Company, such as credit card in the user's name, shopping loan payment, payment at a convenience store, cash on delivery, bank account transfer, etc.

[3] If the user uses credit card or shopping loan payment, the user will enter into a separate contract with the card company or shopping loan company, and use KOMEHYO ONLINE after agreeing to the terms of use and detailed rules of use. will do.

Article 17 Return/Exchange Method

1.About requests for returns and exchanges

Users shall not be able to request a return or exchange of a product for which the product description states that it cannot be returned due to a defect stated in the product description.

2. Returns due to defects, etc.

[1] In the event that the product is incorrect or a defect not mentioned in the product description is discovered, the user shall contact the Company within 8 days from the date of receipt of the product.

[2] If a product different from the product is delivered
In exchange for returning the product, the Company will process a refund of the purchase price to the User. However, the user shall return the product within 15 days from the date of receipt of the product.

[3] If the product is defective
If the Company deems the defect to be a major defect, the Company will refund the purchase price to the User in exchange for returning the product. However, the user shall return the product within 15 days from the date of receipt of the product.

3.Products marked as returnable

Notwithstanding the provisions of the preceding two paragraphs, products that are marked as returnable in the product description may be returned or exchanged at the user's option. However, the User shall contact the Company to request a return or exchange within 3 days from the day of receipt of the product, and must return the product within 8 days from the day of receipt of the product.

4.Refund procedure if replacement is not possible

Even if a product is allowed to be exchanged in accordance with the preceding paragraph, if the Company determines that it is unable to secure a product equivalent to the product in question, the Company shall process a refund of the purchase price to the User, and the User shall be responsible for refunding the purchase price. You shall not object to the procedure.

Article 18 Ordering products from stores

  1. 1.Users may request products to be ordered from stores in accordance with the Terms of Use.
  2. 2.The product reservation period at the store will be 7 days from the day the user is notified of the product arrival.
  3. 3. If the user cannot be contacted for the arrival of the product, or if the user does not come to the store during the product securing period mentioned in the previous issue, the Company will assume that the store order request has been cancelled, and the product will be secured immediately. shall be terminated.
  4. 4. If a user requests a store to order a product, the Company may refuse the return or exchange request stipulated in Article 17, Paragraph 3 for the product that is the subject of the request.

Article 19 Point Service

1. The Company shall award points to members who have conducted transactions eligible for point award according to the point award conditions.

2. Points shall be expressed as "points" on the screen and in emails.

3. Points are valid for one year from the last purchase date (shipment date of our product) of the transaction eligible for points. If there are no purchases for one year, the accumulated points will expire. In addition, all points will be forfeited at the time of membership withdrawal.

4.Accumulated points cannot be exchanged for cash for any reason.

5.Shipping fees and cash on delivery fees are not eligible for point issuance or use.

6. Points may only be used as part or all of the purchase price of products on this site (payment amount including consumption tax).

7.The number of points issued is 1 point for every 200 yen of product purchase price.

8.The number of issued points may be changed without prior notice to the member.

9. If points cannot be awarded due to a sale, etc., or there are products that are not eligible for points.

10. Points are calculated on this site at the rate of 1 point = 1 yen, and can be used in units of 100 points at the time of purchase.

11. Points cannot be issued for fractional amounts less than 100 yen.

12.Product points will be issued when the product for which points are awarded is shipped by our company, and can be used from the next product purchase.

13.The contents of the point service are subject to change without prior notice.

14. Points will not be issued for the portion of the product purchase price to which points are applied, or the portion of payment for coupons or other services issued by the Company.

15. If the user returns the product, the points issued and applied at the time of purchase of the product will be subject to the liquidation process prescribed by our company. However, if the points already issued at the time of the request for return of the product become negative, the product cannot be returned except for reasons such as defects in the product.


Established on April 27, 2019
Revised on July 22, 2020
Revised on January 12, 2022
Revised April 1, 2022
Revised December 22, 2022

We handle your personal information as follows.
Please click here for details on the handling of retained personal data.


Record

1 Purpose of use of personal information
We will use your personal information to the extent necessary to achieve the following purposes of use.
(1) To record records when dealing in secondhand goods pursuant to the Secondhand Goods Business Act.
(2) To allow you to use our Sell to Us service repeatedly and continuously
(3) For notification of product shipping, after-sales service, new products and services, etc.
(4) To facilitate product repairs, resizing, etc.
(5) To be used as a reference when assessing similar items.
(6) To extract and aggregate attribute information that cannot be used to identify individuals from customer information and conduct statistical research.
(7) To provide information regarding our sales, events, etc. (only for those who have agreed to send direct mail)
2 Provision of personal information to third parties
We will not provide your personal information to third parties unless required by law or with your consent.
3 Entrustment of handling of personal information
We may entrust the handling of your personal information to an information processing company, transportation company, etc. to the extent necessary to achieve the purpose of use. When outsourcing, we will appropriately supervise the outsourcing company, such as by concluding a confidentiality agreement with the outsourced personal information.
4 Personal information acquisition items
Regarding the application forms, etc. that customers are required to fill out when using our services, all fields are required, except where we have indicated in advance that the fields are optional. If you do not fill in the required fields, you may not be able to use our services.
(Note) For crime prevention purposes, we may record images of our stores using security cameras.
5 Procedures for disclosure of personal information, etc.
Our company will accept requests for notification of the purpose of use, disclosure, correction, addition or deletion of content, suspension of use, or erasure of your personal information at the Personal Information Protection Desk or our store counter. For all requests, you will be required to present identification documents. In addition, a disclosure fee will be required for disclosure. Please note that we may not be able to respond to your request due to legal provisions.
6 Contact information regarding personal information
For questions, consultations, complaints, etc. regarding the handling of personal information, please contact the following contact point. We also accept complaints at the certified personal information protection organizations listed below.

[Contact information regarding the handling of personal information]

Personal Information Protection Desk / General Affairs Department

TEL
052-242-0088(10:30-19:00, irregular holidays)
E-mail
kojinjouhou@komehyo.co.jp

[Name of certified personal information protection organization and contact for complaint resolution]

Japan Information Technology Promotion Association
Privacy Mark Promotion Center Personal Information Protection Complaints Consultation Center

Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032

TEL
03-5860-7565
Free dial
0120-700-779

April 1, 2022
KOMEHYO Co., Ltd.
Personal information protection manager General affairs manager

Record

1 Purpose of use of retained personal data
We will use your personal data to the extent necessary to achieve the following purposes of use.
(1) To record records when dealing in secondhand goods pursuant to the Secondhand Goods Business Act.
(2) To allow you to use our Sell to Us service repeatedly and continuously
(3) For notification of product shipping, after-sales service, new products and services, etc.
(4) To facilitate product repairs, resizing, etc.
(5) To be used as a reference when assessing similar items.
(6) To extract and aggregate attribute information that cannot be used to identify individuals from customer information and conduct statistical research.
(7) To provide information regarding our sales, events, etc. (only for those who have agreed to send direct mail)
2 Measures taken for safe management of retained personal data
Our company will safely manage the personal data held by our customers as follows.
(Formulation of personal information protection policy)
In order to ensure proper handling of personal data, we have formulated a personal information protection policy that includes "compliance with laws and national guidelines," "appropriate response to complaints," etc.
(Establishment of regulations regarding the handling of personal data)
Conduct risk analysis at each stage of acquisition, use, storage, provision, deletion/disposal, etc., and formulate rules for handling personal data according to risk.
(Organizational safety control measures)
In addition to establishing a personal information protection manager regarding the handling of personal information, including personal data, we will clarify the employees who handle personal data and the scope of personal data handled by those employees, and identify any violations of laws or handling regulations. We have established a system for reporting to the personal information protection manager when we identify any symptoms.
Conducting regular self-inspections regarding the handling of personal data, as well as conducting audits by other departments and external parties.
(Personnel safety management measures)
Provide regular training to employees on important points regarding handling of personal data
Matters related to confidentiality of personal data are included in the employment regulations.
(Physical safety control measures)
In areas where personal data is handled, we will control the entry and exit of employees and restrict the devices they bring in, as well as implement measures to prevent personal data from being viewed by unauthorized persons.
(Technical safety control measures)
Implement access control limited the scope of personnel and personal information databases, etc. handled.
Introduced a mechanism to protect information systems that handle personal data from unauthorized access from outside or unauthorized software.
(Understanding the external environment)
We do not manage personal data held overseas.
3 Procedures for disclosure of retained personal data, etc.
Our company will accept requests for notification of the purpose of use, disclosure, correction, addition or deletion of content, suspension of use, or deletion of personal data held by customers at the personal information protection desk or our store counter. For all requests, you will be required to present identification documents. In addition, a disclosure fee will be required for disclosure. Please note that we may not be able to respond to your request due to legal provisions.
4 Contact information regarding retained personal data
For questions, consultations, complaints, etc. regarding the handling of retained personal data, please contact the contact point below. We also accept complaints at the certified personal information protection organizations listed below.

[Contact information regarding handling of retained personal data]

Personal Information Protection Desk / General Affairs Department

TEL
052-242-0088(10:30-19:00, irregular holidays)
E-mail
kojinjouhou@komehyo.co.jp

[Name of certified personal information protection organization and contact for complaint resolution]

Japan Information Technology Promotion Association
Privacy Mark Promotion Center Personal Information Protection Complaints Consultation Center

Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032

TEL
03-5860-7565
Free dial
0120-700-779
　

April 1, 2022
3-25-31 Osu, Naka-ku, Nagoya, Aichi Prefecture
KOMEHYO Co., Ltd.
President and CEO: Yuya Yamauchi
Personal information protection manager General affairs manager

　

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